Monday, July 11, 2011

Breaking down LG's smartphone troubles


A few days LG announced that it would be cutting their 2011 smartphone sales targets by 6 million and reducing their overall handset shipments from 150 million to 114 million. The news isn't quite as serious as RIM's struggles in a similar market but its worth commenting on. LG has certainly been struggling in the new smartphone market. With budget phones and super phones spilling endlessly into the smartphone pit, LG is struggling to find its own.

There are hundreds of Android phones on the market right now, and no reasonable person would question why. After all, who wouldn't take a smartphone platform connected with services by the most important internet company in the world, surrounded by an immense ecosystem of apps if it was handed to them for free? LG's one of these 'people' who have chosen to adopt Android to launch themselves into the smartphone world. However the adoption of Android has seen LG fall victim to what I like to call: Androiditis. The issue of Androiditis is a simple one, you have a really good platform on your phone, with great services, plenty of apps, but everyone else is just as good as you. It's like being prime minister in a room full of presidents. All of LG's competitors who have joined the Android party have access to the same apps and to the same services. Essentially, if you have exactly the same software as your competitors then you're not really competing in that respect anymore are you?

Which brings LG down to its biggest issue, LG's inability to produce decent hardware. I'm yet to see an LG smartphone that has legitimately impressed me. When I walk into a phone shop and have a play around with an LG, nothing strikes me as being awesome or worth noting. Their phones have been receiving lackluster reviews not because they're bad phones per se, but because they're simply not better than their competitors and have nothing of value to distinguish themselves in an Android crowd chock-a-block with 'me toos' and 'pick me's'. There's also something to say about LG's apparently low standards in regards to hardware design. There was a billboard at a bus stop in Melbourne I saw that showed an attractive model holding an LG Optimus 2X in typical ad-like fashion with a tag line boasting the device's svelte hardware design. But, in contrast we see the Samsung Galaxy S II with its absolutely astonishingly, timeless and in my opinion, better hardware design which isn't even being advertised as a fashionable phone as such.

Design is a topic that's subjective, many people will say that LG's current smartphones are relatively pleasing to the eye. I'm not going to counter that, but I think it's right to say that LG has certainly lost some of its design flares from back in the days of the Chocolate and the Prada. To say the least, LG phones had a design that was not only attractive, but unique. Heck, the Chocolate BL40 (main image) still remains in my opinion the most attractive cellphone ever made. Full stop. It was beautiful, and unique. And I think that word is the key representation of where LG has lost touch.

LG needs something unique to separate themselves from the shadow of generic Android manufacturers. Samsung and HTC are undoubtedly the two most successful Android manufacturers because that's exactly what they have, something unique. It feels weird to be saying this since due to my own personal idiosyncrasies I hate Samsung, but Samsung have amongst the best smartphone hardware around. It's not just the design of their devices, but the succulent quality of their displays, particularly the Super AMOLED ones. HTC likewise have set themselves apart with their distinctive Sense UI, which is a hybrid of beauty and brains. Many manufacturers skin their Android handsets with the hope of giving them a distinctive look and feel, but none are more effective than Sense UI. When you use Sense, you just know that you're holding an HTC. Sometimes it's just that simple...you just know.

The Sony Ericsson Xperia buttons. Courtesy Jon Choo
Despite having a design that it quite uniform across LG's smartphones, it's not unmistakeably LG in the same way that slim, blocky, rectangular designs are unmistakeably Samsung, and the distinctly shaped silver navigation buttons below Sony Ericsson phones just scream Sony Ericsson.

LG simply needs to find out where they belong, and create products that cater for their vision. Right now, bland hardware design and non-unique software aren't giving LG any legs to run away from the congested Android crowd. For a well-established brand like LG they need to do better than simply being another option for consumers. How about being the option? Everything aside, LG isn't in big trouble, no matter how far their sales fall they're still essentially on the same playing field as their Android competitors, they're sharing an ecosystem that others are assisting to maintain. They don't have an ecosystem to defend. That's the advantage of Android, LG need to capitalise by creating beautiful and unique hardware that I know they're capable of. It's time to make Life Good again. 

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