Saturday, December 17, 2011

Open sourcing webOS changes nothing


A couple of months after the company announced the death of webOS, HP's new CEO Meg Whitman has thrown the OS a lifeline in the form of the open source community. The greatest takeaway from this announcement is the fact that webOS is not dead. It's now vastly in the hands of passionate developers to build upon and improve efficiently whilst being freely distributed for anyone to use.

From the outset, we couldn't have possibly gotten it better, open source developers as a collective can make changes and improvements much more quickly and efficiently than the vast bureaucratic corporate structure of HP ever could. And speaking from a consumer's own vantage, we have another free operating system to contribute to the highly valued element of choice. As well as being a free operating system, webOS exhibits polish, the kind of quality you'd generally expect to pay for.

Looking past the thin veil of optimism, none of this changes the fact that HP webOS failed tremendously, such to the point that it was actually dead for a period of time. It doesn't change the fact that there is yet to be any worthy complementing hardware for webOS and in no way does it contribute to the operating system's relatively minute app developer community. It offers no succour for the fact that iOS, Android and even Windows Phone already have significant market share to leverage whilst webOS has virtually none to boot. Most importantly, it doesn't change the fact that HP is still yet to find any significant value proposition in webOS to gain hardware partners.

It's quite clear that keeping webOS as a proprietary OS in the hands of HP was no longer a viable option. The fledgling operating system was already skating on thin ice even before HP's immense Touchpad failure, and the heat of the competition from Apple and Google was slowly melting away at HP's chances of even minor success. The Touchpad, as the inaugural HP/webOS tablet had to be pretty darn good, but it wasn't.

I've always believed that it takes multiple subsequent impressions to eliminate the sentiments from a single first impression, and HP's first efforts at a truly mobile operating system in webOS left consumers and pundits with a sour sour taste. It would take the bare minimum of two years to manufacture sufficient subsequent efforts to try and clean the taste, and even then, imminent slow sales could hamper the webOS image even further and render the $1.2 billion acquisition essentially worthless. It would be too risky. Leo Apotheker wasn't completely out of his mind to cancel HP's webOS project altogether.

So, as much as persevering with webOS would have been a desirable trajectory, the plan was ultimately destined for failure. HP had various other options including licensing and selling the operating system off. Both these options I believe would have been higher on HP's priority list given their capabilities of monetization. But licensing was always an unreachable dream given the free availability of an operating system in Android with a lot more to offer, and there simply isn't a discernible target market large enough for those hardware manufacturers wanting webOS purely for diversity. To add insult to injury, clearly nobody was interested in buying webOS from HP.

By the looks of it, open sourcing was just a last resort for an HP that had completely run out of ideas. They couldn't make it work for themselves, they couldn't license it, they couldn't sell it so they've decided simply give it away.

HP is a profit-seeking corporation, they certainly wouldn't want to open source and wouldn't have made the decision had they not be in a position that forced it. The soul reason that Google voluntarily open-sources Android is because they have an ecosystem to tie users into so they can profit from users consequentially by putting their services into as many hands as possible.

All HP has is a lonesome operating system, tied into an ecosystem with little value, and no web services aside from a fairly deserted sandpit of an app store attached to it. Open sourcing doesn't cater to HP's personal vantage aside from the distant goal that perhaps they could capitalise on webOS in any way in the future if it ever gains any traction - but that's a far-fetched dream with various apples and green robots obstructing the path to the gold medallion.

Despite the aura of optimism and excitement shrowding the open sourcing of webOS, webOS is still in a poor position to compete. I hate to be the pessimist, in fact, I'm usually the optimist - I believed for a long time that if Sony played it right they could compete against Apple's iPod, I still believe that RIM can get right back into the smartphone game and I believed that HP had a shot at tablet market share if the Touchpad hadn't been a year out of date.

webOS has polish, it has a clean interface, it works darn well but that's not enough for a world so invested in apps, content and cross device integration. HP's open source plan will maintain webOS as a niche platform for a community of passionate webOS die-hards, but it will never find the mainstream traction HP were hoping for simply because it doesn't have the ecosystem lever that companies like Google, Apple, Amazon and Microsoft possess.

Monday, December 5, 2011

Carrier IQ isn't tracking you, it's helping you

With a class action lawsuit and the whole world against them, Carrier IQ have found themselves in a place they never thought they'd be in - a target for litigation with the torch of the public eye shining right in their faces.

Trevor Eckhart, a 25 year old man from Connecticut discovered a mysterious piece of software by the name of 'IQRD' installed on his HTC Android smartphone. It wasn't seen in his running programs list in task manager, but it was always running, and virtually impossible to stop. Through investigation, Eckhart discovered that this humble little software was capable of much more than any other application on his phone. It could see what he was doing.

Carrier IQ has software installed on almost 150 million phones, software which has the capability of tracking your every activity - your keystrokes, your text messages, your calls and even your browsing history. The company didn't do themselves any favours by sending a cease and desist letter to Eckhart. After all, telling someone to shut up, albeit in a orderly and business-like manner isn't too different from telling the rest of the world that you have something very sinister to hide. But this ill-informed perception multiplied by the sensationalist media is quite contrary to reality, Carrier IQ have nothing to hide. And surely nothing sinister to hide.

The whole scandal has been in most part an enormous public relations disaster, with what is genuinely a small issue being blow exponentially out of proportion. The phrase 'your phone is tracking you' has an unnecessarily dire ring to it and unsurprisingly it's been a phrase that the media has overused countless times throughout the duration of this scandal. The truth is, even though your phone is capable of tracking your every move, is it really? And to be entirely pragmatic, why would the carrier have even the slightest concern on the content of your text message or browsing history?

Sure, Carrier IQ, along with the carriers may have stumbled into a moral grey area by not clearly informing consumers of the presence of the tracking software on phones. But the basic use case of Carrier IQ's software doesn't deem it as a necessity. Despite the fact that Carrier IQ can see everything you're doing, the software acts a lot like a drug sniffing dog. It sniffs into every nook and cranny but only barks when it finds drugs. Carrier IQ reads everything, but only records abnormal or undesired behaviour - like a dropped call, unloading webpage or a failed text message. The software discards everything else almost as soon as it comes in.

At that, Carrier IQ is really just a mandatory process, another gear in the whole working mechanics of the carriers and your phones. Your carrier contract doesn't inform you that your calls and texts operate by sending signals to satellites and that your phone operates by passing electronic currents through wires and complicated circuit-boards. Why then, would it be necessary to inform users that their phone occasionally picks up abnormal data in order to ultimately better their phone experience? It's just part of the process.

By the hard stencilled writing of the law, the company have potentially acted illegally, breaching federal wire-tapping law. But to what good is the law when it can't account for crucial contextual detail, and in this case Carrier IQ have engaged in unlawful activity but whilst benefiting everyone involved. What they're doing simply isn't a bad thing.

To give the company what they've been handed in the past week is unquestionably unfair. As the world shoots at the company for immoral and unethical behaviour, this destructive negativity itself is in breach of ethics. It's unethical to throw metaphorical faeces at an innocent company simply doing their job.

Nobody's reading your text messages, nobody's looking at your web history, nobody is stalking you. Carrier IQ is helping you, while the media attempts to earn the ad dollars by selling the lopsided hyperbole they're here to write.

It's time that people got a look at the broader picture of the Carrier IQ 'scandal', instead of spreading the word that Carrier IQ is 'tracking you', 'stalking you', 'watching you' and a bunch of other bull excrement that the media put into their mouths.